It’s said that management is more of an art than a science. However, there’s one element that’s crucial to the management process - regardless of whether or not you believe it to be a hard or soft skill, and that element is accountability.
Here are three simple ways that integrating additional accountability to your organization’s guard management system can improve internal processes.
In the majority of service industries, high levels of accountability are the norm. Consider the fact that nearly every point of sale in the country is monitored for security 24/7, usually by multiple cameras covering several angles. The reason is simple. Of course, security cameras deter shoplifters and other criminals, but that’s a separate issue.
An equally important purpose of security cameras is to hold store employees accountable for their actions behind the counter. It’s a sad fact, but many employees, if they don’t know they’re being watched, will inevitably commit some kind of fraud or theft.
Similarly, guards who aren’t required to clock in on-site are liable to clock in before arriving at their post. A simple lack of accountability can turn into a major source of resource loss startlingly fast.
Protos’ detailed time-keeping system, which logs by the minute and requires guards to clock in on-site via our Interactive Voice Response (IVR) system, addresses this issue swiftly and efficiently.
Holding a workforce to a strict accountability structure does more than simply keep employees honest. It also cultivates a greater culture of transparency throughout the organization. And in turn, transparency overlaps itself to build more transparency.
The value of fluent and honest communication within your organization is priceless. And having the power to grow it within your organization just by adding accountability is like having a key to the mint.
Driving Positive Results
They say what gets measured gets managed. But if lack of accountability and transparency are cloaking whatever *it* actually is, you can’t even measure it anyway.
This one might be a no-brainer, but it’s worth stating nonetheless. If you’re ensuring integrity and fostering transparency, you’re going to be able to see the difference in your bottom line - there’s no doubt about it. Positive input equals positive results, and integrity and transparency are two of the most positive inputs you can inject into your business and it’s processes. Whether you’re looking at the up-front savings of preventing fraud and theft or considering the extrinsic value in cultivating a culture of transparency, there are multiple angles at which accountability boosts results.